If you sent us an email requesting cancellation but still saw a charge, let’s walk through what may have happened and help you get things resolved.
What might have gone wrong
- The email may be in your Spam, Promotions, or Other folder — please check there for replies from support@bsnj.co.
- You may have used a different email address than the one linked to your subscription when you emailed us.
- The cancellation request may not have been completed yet because sometimes we ask for specific information to confirm your subscription and process the cancellation.
How to check and ensure cancellation
- Search your inbox for support@bsnj.co, including spam folders, and look for a confirmation or reply.
- If you haven’t received any response, please open a new email to support@bsnj.co and attach a screenshot of your original cancellation request.
Let us know which email address is tied to your subscription so we can look it up and confirm the cancellation on our end.
Still seeing charges?
If a charge has appeared after your request, don’t worry—we’re here to help investigate it further. Provide us with:
- The email you used for the subscription
- The date of your cancellation request
- A screenshot of the charge
Once we have that information, we’ll trace the transaction and ensure the automatic renewal is turned off for you.
Need More Help?
If you have any further questions, please click this button to contact us, or simply send an email to support@bsnj.co. We're here to help!