There are two scenarios when your subscription won't show up in either the Google Play Store or the Apple App Store:
- You purchased your subscription on our website.
- You are logged into the wrong Google Play or Apple ID account.
To identify the source of the subscription, check the transaction description:
If it starts with "Google" or "Apple," you likely subscribed via the respective store.
Follow this article for Google Play and this article for the App Store.
If there is no store name at the beginning of the transaction, you are a website subscriber and should follow this article .
If you have any further questions, please click this button to contact us. We're here to help!